Return & Refund Policy

Return & Refund Requests

Please note that in the case of returns or refund requests, shipping fees will be applied and are non-refundable (unless the return is due to a manufacturing defect or delivery damage).

Return Duration

You have 14 days from the date your order is delivered to submit a return or refund request.
Returns requested after 14 days cannot be accepted, in accordance with the Consumer Protection Law.

When Are Returns Not Accepted?

Returns may be refused in the following cases:

The return request is submitted after 14 days from the delivery date.
The product has been used, damaged, or is not in the same condition as when delivered.
Consumable products that have been used or installed.
Missing components such as price tags, labels, original packaging, or accessories.
Items listed in our Special Condition Returnable List.

Special Condition Returnable List

Swimwear: Cannot be returned or exchanged unless the hygiene sticker is intact.
Underwear & Sports Bras: Cannot be returned or exchanged.
Accessories & Socks: Must be returned in the original bag or packaging with labels intact.
Fragrances & Shoe Care Products: Must be sealed in the original packaging and unopened.

Returned Item Pickup

Once your return request is approved, a courier will be scheduled to collect the returned item within 5 working days from the date of the request.

How to Make a Return

If you would like to return an item, please follow the steps below:

Contact us through any of our official channels:

Provide the following details:

Your order number
A photo of the item you wish to return

A customer care representative will review and process your request.
Please ensure that the original purchase invoice is included with the returned package.
A courier will contact you within 5–7 working days to collect the returned item.
Once received, the item will be inspected for eligibility, and your refund will be processed accordingly.

Wrong Items

If you receive the wrong item, you may return it in unused condition with the original packaging.
Once we receive and inspect the return, a full refund will be processed within 14 days.

Damaged or Defective Items

If the item you received is damaged or defective, please contact us through any of our official channels and provide:

Your order number
A clear photo of the damaged/defective item

Once we receive the item:

If confirmed defective or damaged, a full refund including shipping fees will be issued within 7 days of the return request.
If the issue is determined to be due to misuse or damage by the customer, the item will be returned to you, and shipping fees will apply.

Standard Refunds

Refunds are available within 14 days of receiving your order.
The returned item must be in its original condition and packaging.
Once the item is received and inspected, the refund will be processed after deducting the initial shipping fees (if applicable).

Defective or Damaged Items

If the returned item is confirmed to be defective or damaged, a full refund will be issued, including the original delivery fees.
Refunds will be processed within 14 working days from the date we receive the returned item.

Refund Methods

Payments Made by Credit/Debit Card:
- Refunds will be issued to the same card used for the original transaction.
- Please note: It may take up to 30 days for the amount to reflect on your card statement, depending on your bank's processing time.
Payments Made by Cash on Delivery (COD):
- Refunds will be transferred to the customer’s bank account.
- Customers will be required to provide valid bank details for the transfer.