Currently, we only offer online within Egypt

Once we receive your order, the standard delivery time is usually 2 to 5 business days. Delivery dates might be affected during public holidays.Free shipping will be provided for orders above 8000 EGP

You can track the shipment progress of your PUMA order with the tracking information that was provided in the shipping confirmation email. By clicking on the tracking number, you will be redirected to the respective carrier tracking page to view the status of your delivery.

The carrier tracking page is updated regularly. If you do not see any movement within 2 business days, please contact our Customer Service team, indicating your order number. We will work with our delivery partner to locate your order.

You should first have a look at the delivery location details on the tracking provided in your shipping confirmation email or on your PUMA account. It is possible that you provided another delivery address. If this is not the case, please reach out to our Customer Service team, indicating your order number. We will work with our delivery partner to locate your order.

If you would like to return an item, please follow the steps below:

• Contact us through any of our official channels: Facebook: Instagram: Email: Puma-egypt@intertex-eg.com
• Provide the following details: Your order number A photo of the item you wish to return
• A customer care representative will review and process your request.
• Please ensure that the original purchase invoice is included with the returned package.
• A courier will contact you within 5–7 working days to collect the returned item.
• Once received, the item will be inspected for eligibility, and your refund will be processed accordingly.

You have 14 days from the date your order is delivered to submit a return or refund request. Returns requested after 14 days cannot be accepted, in accordance with the Consumer Protection Law.

Returns may be refused in the following cases:

• The return request is submitted after 14 days from the delivery date.
• The product has been used, damaged, or is not in the same condition as when delivered.
• Consumable products that have been used or installed.
• Missing components such as price tags, labels, original packaging, or accessories.
• Items listed in our Special Condition Returnable List.

• Swimwear: Cannot be returned or exchanged unless the hygiene sticker is intact.
• Underwear & Sports Bras: Cannot be returned or exchanged.
• Accessories & Socks: Must be returned in the original bag or packaging with labels intact.
• Fragrances & Shoe Care Products: Must be sealed in the original packaging and unopened.

If you receive the wrong item, you may return it in unused condition with the original packaging. Once we receive and inspect the return, a full refund will be processed within 14 days.

If the item you received is damaged or defective, please contact us through any of our official channels and provide:

• Your order number
• A clear photo of the damaged/defective item
Once we receive the item:
• If confirmed defective or damaged, a full refund including shipping fees will be issued within 7 days of the return request.
• If the issue is determined to be due to misuse or damage by the customer, the item will be returned to you, and shipping fees will apply.
Standard Refunds
• Refunds are available within 14 days of receiving your order.
• The returned item must be in its original condition and packaging.
• Once the item is received and inspected, the refund will be processed after deducting the initial shipping fees (if applicable).
Defective or Damaged Items
• If the returned item is confirmed to be defective or damaged, a full refund will be issued, including the original delivery fees.
• Refunds will be processed within 14 working days from the date we receive the returned item. Refund Methods
Payments Made by Credit/Debit Card:
Refunds will be issued to the same card used for the original transaction. Please note: It may take up to 30 days for the amount to reflect on your card statement, depending on your bank's processing time.
Payments Made by Cash on Delivery (COD):
• Refunds will be transferred to the customer’s bank account.
• Customers will be required to provide valid bank details for the transfer.

We accept Debit cards, Credit cards, Tabby, & Cash On Delivery

If you encounter an error, please refresh the page and try to finalize the order again. This could be due to several reasons:

• Articles have been added from multiple tabs
• Your selected articles are no longer available
• Time-out error

Here's where you can find your order number:

• Order history in your PUMA account
• Order and Shipping confirmation emails

Once you have confirmed your purchase, it is no longer possible to modify your order. Should you wish to return any items, you can do so free of charge.

You are wondering whether you can cancel an order at eg.puma.com? You can cancel your order by reaching out to our Customer Service team and providing your order number. Please keep in mind that the order can no longer be canceled once it has been shipped. However, you have the option to return the items free of charge.

Your order could be incomplete due to the missing items that were not available and have therefore been canceled. This information is indicated in your shipping confirmation email. Still unsure why your order was incomplete? Please contact our Customer Service team, indicating your order number.

Create your PUMA account in 3 easy steps:

• Go to the quicklink icon on the upper right corner and click on "register here".
• Fill in the required fields and click on "create account".
• Congratulations! You can now access your new PUMA account.
Or you can login using your Google Account

Do you want to change your personal data on your PUMA account?

• Go to the quicklink icon on the upper right corner and click on "Login".
• Edit/change your information under "Account Information."
• Save the changes.

• Go to the quick link icon in the upper right corner and click on "Login".
• Select "edit address" under the "Address' area.
• You will be able to edit/change the information of your address.
• Save the changes.

Need Assistance?
If you have any further questions, please feel free to contact us:
Email: puma-egypt@intertex-eg.com
Phone: 01066717197