Quicklinks
Quicklinks
The availability of payment methods is dependent on your geographical location. You may pay with the payment methods specified at the checkout
There is no minimum purchase order value.
We offer free standard shipping for order values above the minimum applicable threshold for your shipping location
|
Shipping Location |
Shipping Fee |
|
Algeria |
Order value > DA 12000 = Free Order value < DA 12000 = DA 2200 |
|
Egypt |
Order value > EGP 2500 = EGP 100 Order value < EGP 2500 = EGP 300 |
|
Ghana |
Order value > GH₵ 1000 = Free Order value < GH₵ 1000 = GH₵ 150 |
|
Israel |
Order value > ₪ 300 = ₪ 15 Order value < ₪ 300 = ₪ 30 |
|
Ivory Coast |
Order value > CFA 60,000 = Free Order value < CFA 60,000 = CFA 10,000 |
|
Morocco |
Order value > MAD 750 = MAD 50 Order value < MAD 750 = MAD 180 |
|
Nigeria |
Order value > ₦ 40,000 = Free Order value < ₦ 40,000 = ₦ 8,500 |
|
Senegal |
Order value > CFA 60,000 = Free Order value < CFA 60,000 = CFA 10,000 |
|
Tunisia |
Order value > DT 250 = Free Order value < DT 250 = DT 65 |
Please note – These charges can subject to change and Puma has the right to update them at its discretion
Once we received your order, the standard delivery time generally will be 3-5 working days.
You will receive a confirmation email after completing your order.
It is not possible to subsequently change sizes or colors of items, or to add or delete items. Please place a new order in the PUMA Online Shop.
You can cancel the order till status of an order changes to Packed. Once an order is packed, you cannot cancel the order. You can return the parcel to receive a refund once your order is delivered.
No, we only accept orders placed via the PUMA Online Shop.
Please send your query by email to service-dfa@puma.com
When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a tracking number that can be used to track the status of your package online. The track and trace system can be used to follow the progress of your package.
If the delivery partner does not find you at home, you will receive a notification card informing you that a second attempt will be made on a specified date.
Exchanging products is not possible.
Please place a new order on the PUMA Online Shop.
You can return items purchased in the PUMA Online Shop up to 45 days from delivery. Innerwear/Bodywear/Swimwear will not be eligible for returns. Remember that it is only possible for us to accept items that are returned in their original state.
Reimbursement is usually completed within 14 days after receiving and conducting the quality check of your returned package.
Please understand that we are only able to accept items purchased in our PUMA Online Shop.
The legal guarantee of conformity for goods applies to our goods. If an item purchased in the PUMA Online Shop does not meet PUMA quality standards, you are entitled to make a claim within the legally applicable guarantee period. This also applies to items that have been reduced in price.
Please note that faulty merchandise should not be returned using the standard returns process. Hence, Please contact our Customer Service for assistance.
Claims can only be accepted for items purchased in the PUMA Online Shop.
Unfortunately, this is not possible.
We currently offer online sales in the following countries: Algeria, Egypt, Ghana, Israel, Ivory Coast, Morocco, Nigeria, Senegal, Tunisia
The PUMA products are only available for online viewing. Unfortunately, we will not able to send you a printed version.
Please enter your voucher code into the voucher field in your shopping cart and click on "Apply". The voucher code and the discount will now appear in your shopping cart. You cannot redeem more than one voucher code for the same order.
Unfortunately, owing to technical issues, after your order was received, it is not possible to include your voucher code / promotion code in your order. We kindly ask for your understanding in this matter.
Office hours: Monday – Friday from 9 am - 6 pm GST
Email: service-dfa@puma.com
