How long will the delivery take?

Once we received your order, the standard delivery time generally will be 3-5 working days.

Has my order been received?

You will receive a confirmation email after completing your order.

Can I subsequently cancel my order?

You can cancel the order till status of an order changes to Packed. Once an order is packed, you cannot cancel the order. You can return the parcel to receive a refund once your order is delivered.

How will I know when my order has been sent out?

When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a tracking number that can be used to track the status of your package online. The track and trace system can be used to follow the progress of your package.

What happens if I am not at home when the package is delivered?

If the delivery partner does not find you at home, you will receive a notification card informing you that a second attempt will be made on a specified date.

Can I exchange an item?

Exchanging products is not possible.
Please place a new order on the PUMA Online Shop.

I don't want to keep the purchased item. How long do I have to return it?

You can return items purchased in the PUMA Online Shop up to 45 days from delivery. Innerwear/Bodywear/Swimwear will not be eligible for returns. Remember that it is only possible for us to accept items that are returned in their original state.
 

I have returned an item, now how do I get my money back?

Reimbursement is usually completed within 14 days after receiving and conducting the quality check of your returned package.

• Paying by credit/debit card:
  The value of the returned merchandise will be credited to your credit/debit card account.
   
• Paying with PayPal:
  The amount will be credited to your PayPal account.
   

Can I return something that was not ordered from the PUMA Online Shop?

Please understand that we are only able to accept items purchased in our PUMA Online Shop.

I would like to return a damaged, faulty or incorrect item, how do I do this?

The legal guarantee of conformity for goods applies to our goods. If an item purchased in the PUMA Online Shop does not meet PUMA quality standards, you are entitled to make a claim within the legally applicable guarantee period. This also applies to items that have been reduced in price.

Please note that faulty merchandise should not be returned using the standard returns process. Hence, Please contact our Customer Service for assistance. 

Claims can only be accepted for items purchased in the PUMA Online Shop.

CUSTOMER SERVICE

Office hours: Monday – Friday from 9 am - 6 pm GST

Email: service-dfa@puma.com